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Return & Cancellation

SIMPLIFIED SHOPPING

Our aim is to simplify shopping, to build an Indian company that offers world-class customer experiences. And we will constantly innovate to do better. 


Policy: 30 days. For whatever reason. Unused with tags & in original packaging. 

Process: Request. Confirm. Handover. All India shipments include a return shipping label.

Customer Care:Bruttlyn( +91-7324852484) Email: contact@bruttlyn.com

Business Hours:  except Indian public holidays.  
We reserve the right to cancel any order.

WHY 30 DAYS?

To respect a customer's choice and preference is our prime motto. We thus give our customers leverage of 30 days to choose and exchange their products with us.


 

THE DETAILS

We include a pre-paid return label in all our shipments to make it easy for you. Generate a request, specify a convenient pickup date, and we will manage the rest.

Eligibility

If you find any problems with your bruttlyn article or are unsatisfied for any reason, you can return or exchange the article up to 30 days from the date of purchase.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise, we may not accept the returns and send it back to the customer.

Money back

For all accepted returns, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

Only eligible for the article purchased, not any packaging or gift or free items included by us.

Process

The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in customers, you can go to "My Orders" under the "My Account" menu. For guest order transactions, visit the Track Your Order page. You will need to enter your Order ID and the email address given in the order.

You can also call or write to us if you need any assistance or if you find that more convenient.

  

CANCELLATIONS

We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be canceled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. The grooming range can't be returned once purchased.

 

DAMAGES:

Please inform our customer care department in the event any articles are delivered without tags. Please do not accept delivery if the packaging is not properly sealed or is damaged.